TERMS & CONDITIONS

Velterra Drone Solutions

Terms & Conditions

1. Who We Are

Velterra Drone Solutions ("we", "us", “our”) is a drone services business based in Victoria, Australia. Services means services we offer such as drone spraying, terrain mapping and analytics, spot spraying and broadcasting services.

1.1 Who You Are

You / yours means the customer.

2. What You’re Booking

We provide:

  • Spraying (herbicide, pesticide, fertiliser)

  • Spreading (seed, granules)

  • Mapping & Aerial Surveys

  • Spot Spraying (weed control)

  • Live or recorded Aerial Broadcasting

    We will arrive at your site with 1000L of fresh water for mixing. Any and all required top ups of water will be supplied by you from nominated fill points. It is your responsibility to share fill point locations to us and ensure that they are accessible at all times.

3. Bookings & Quotes

  • We’ll send you an estimate quote based on your job details and location. All quotes are estimates only and subject to change based on site conditions, total spray area, and time required on the day of service. Possible changes that result in a change of quote include but are not limited to terrain, wind conditions on the day, chemical volume, and actual size of job site and scope of job.

  • To confirm a booking, you must sign the job agreement included with our first quote.

  • We’ll arrange an agreed date and time, and ask you to share accurate info about your site.

4. Licences & Compliance

  • We hold all necessary CASA, Agriculture Victoria, and required chemical licences for aerial application. We only use qualified pilots and licensed chemicals.

  • We follow Victorian regulations for aerial spraying, such as wind checks, notifications, and safety rules Agriculture Victoria.

5. What You Must Do

You must:

  • Give us accurate maps and site details (like hazards and access points).

  • Ensure legal access to the property and safe operation conditions.

  • Chemical application rates and mix ratios will be reviewed and confirmed with you. Velterra Drone Solutions takes no liability for final amounts.

  • You must supply and make available products for spraying and broadcasting.

  • You must store and secure all products, herbicides, fertilisers, and seeds appropriately and in accordance to manufacturers instructions.

  • You must notify neighbouring properties of our services if required under law or regulation.

6. Timing & Weather

  • Booking dates are weather dependent.

  • If weather is unsafe (high wind, rain, thermal issues), we may postpone. We’ll work with you to reschedule subject to our earliest availability.

  • We reserve the right to reschedule services in such times as poor weather conditions or pilot illness.

7. Fees & Payment Conditions

  • We reserve the right to change the fees at any time. We will notify you of any changes.

  • Quotes include all operational and travel costs unless stated otherwise.

  • All first quotes to you prior to delivering our service/s are estimated quotes only. Our final invoice will be generated at the completion of the job/s and will reference flight data for accuracy. We will communicate any service fee variances to you before issuing your final invoice.

  • Our invoice/s are due within 7 days of job completion.

  • Late payment will incur 2% interest per month at our sole discretion.

  • Our fees quoted exclude GST.

  • You agree to pay all outstanding Velterra Drone Solutions fees in accordance with our payment conditions herein.

  • We may withhold your access to our services or outcomes of the services until our fees are paid in full.

8. Cancellations, Changes & Termination

  • You can cancel a booked job by providing a minimum of 7 days notice in writing. Phone or text cancellations are not accepted and are subject to cancellation fees as per clauses below. We reserve the right to adhere to or waive cancellation fees at our absolute discretion.

  • Cancelling within 48 hours will incur a 25% fee of the quoted job.

  • Cancellations less than 24 hours’ notice or no-show on job-site for access purposes result in a 50% cancellation fee.

  • Either us or you may reschedule a booking by giving 7 days notice in writing for reasons such as no-site access, poor weather, unsafe site conditions, emergency, or illness.

  • Either you or us may terminate these Terms by giving 7 days notice in writing upon the occurrence of a Terminating Event. At the event of terminating these terms, you agree to settle all outstanding Velterra Drone Solutions invoices.

9. Liability & Insurance

  • We hold comprehensive public liability and professional insurance as required by law.

  • Should our service/s require any materials, for example fertilisers, chemicals or seeds, you acknowledge and agree that you will be wholly responsible for providing these and securing the supply of those materials, storing procuring them and the correct quantity required; and complying with all necessary legal obligations associated with the use of these materials including but not limited to holding an Agricultural Chemical User Permit, evidence of which shall be provided to us at the time of making the booking.

  • In addition to the above, we may at our discretion determine that we will not accept the use of certain materials including but not limited to specific pesticides, herbicides, insecticides, fungicides, fertilisers, seeds or any other produce that we deem as inappropriate.

  • You are responsible for providing us with the correct dosage and applicable rates of fertilising, spraying and seeding that are required for the service requested, and are responsible for confirming if the weather conditions are appropriate for the spreading of fertiliser, spray or seed. We take no responsibility for any costs, loss or damage in connection with the materials you have provided including but not limited to spray drift on neighbouring properties.

  • To the extent permitted by law, Velterra Drone Solutions and its employees, contractors, or agents accept no liability for any loss, damage, or spoilage arising from the use of our drone pilots, aerial services, products, or the application of any chemicals, fertilisers, or seeds. This includes liability arising under contract, equity, or statute, and applies whether during the provision of our services or afterwards.

  • If any damage or defect occurs due to the unauthorised use of products—such as providing unapproved chemicals—or if you fail to follow proper instructions for chemical use, we will not be liable for any resulting damage to the products, your property, or any associated loss. In such cases, you will not be entitled to repair, compensation, or reimbursement.

  • Nothing in this section excludes, restricts, or modifies any rights or obligations that cannot be lawfully excluded under the Competition and Consumer Act 2010 (Cth) or relevant State or Territory legislation.

  • If you choose to operate any of our equipment or products, you do so at your own risk. Velterra Drone Solutions accepts no responsibility for any loss, damage, or defect resulting from improper or unauthorised use, and you agree to indemnify us against any related claims.

10. Intellectual Property

  • All Intellectual Property Rights in relation to anything produce by us in carrying out the drone services will be retained by us.

  • Upon full payment of the fees by you, we will grant a perpetual, royalty free, non exclusive and non transferable licence to you to use our intellectual property for your internal purposes or purposes communicated in writing to us at the time of making the booking.

  • We may show anonymised examples of completed work for marketing purposes, unless you tell us otherwise.

  • We own our software, processes, and branding, and won’t grant any usage rights unless we agree in writing.

11. Privacy

We comply with the Australian Privacy Principles. We collect only the info needed to provide our services, and will never share your info without your consent.

12. Dispute Resolution

  • If any issues arise, we’ll talk with you in good faith to sort things out.

  • If we can’t resolve it, disputes will go through mediation under Victorian law.

13. Governing Law

These terms follow the laws of Victoria, Australia.

14. Updates to Terms

We may update these Terms & Conditions occasionally. We’ll let you know in writing or email—changes apply only to future agreements.